Managed IT Services
Managed IT Services in Pendleton & Hermiston, OR
Stop waiting for things to break. Total Security’s managed IT plans keep your computers, servers, and network monitored, patched, and protected around the clock — backed by local technicians who can be at your door when you need them.
Your Local IT Department, for a Predictable Monthly Fee
Most small businesses in Eastern Oregon don’t have a full-time IT person — and they shouldn’t need one. With a managed services plan, Total Security becomes your IT department. We watch over every computer, server, and network device you rely on, fix small problems before they turn into downtime, and keep your business protected against ransomware and other threats. You get one flat monthly rate per device instead of surprise repair bills.
What’s Included
Proactive Monitoring
Every workstation and server is monitored for disk, hardware, and performance issues so we can respond before your team notices a problem.
Patch Management
Windows and common third-party applications are updated automatically on a schedule that doesn’t interrupt your workday.
Managed Antivirus & EDR
Enterprise-grade endpoint protection that stops malware and ransomware, managed and reviewed by our team.
Network Management
Your firewall, switches, and Wi-Fi are monitored and maintained, with alerts when a device goes offline or something changes.
Remote & On-Site Support
Most issues are resolved remotely in minutes. When hands-on help is needed, our local techs come to you.
Asset Tracking & Reporting
A clear inventory of your hardware and software, plus regular reports on the health and security of your systems.
Choose the Plan That Fits Your Business
Every plan is priced per device with a simple monthly rate. Contact us for a free assessment and a custom quote.
Essentials
Core protection & maintenance
- 24/7 monitoring of workstations and servers
- Automated operating system & third-party patching
- Managed next-generation antivirus
- Network monitoring & outage alerts
- Remote support
- Hardware & software asset inventory
Ideal for small offices that want the basics handled.
Advanced
Stronger security & response
- Everything in Essentials, plus:
- Endpoint detection & response (EDR) with automatic threat isolation
- Firewall & Wi-Fi configuration management
- Proactive maintenance & cleanup
- Priority support response
Ideal for businesses handling customer or financial data.
Complete
Full-service IT & 24/7 threat response
- Everything in Advanced, plus:
- 24/7 managed detection & response (MDR) by dedicated security analysts
- Deep network visibility & device-level monitoring
- Spare network hardware kept on hand for rapid replacement
- Priority on-site response
Ideal for businesses that can’t afford downtime.
Plans start at a 5-device minimum. Microsoft 365 backup is available as an add-on to any plan.
Why Local Businesses Choose Total Security
Local Technicians
We’re based in Pendleton & Hermiston. When something needs hands-on attention, a real person from our team shows up — not a ticket in a queue three states away.
One Call for Everything
IT, networking, cabling, cameras, and alarm systems all under one roof. No finger-pointing between vendors.
19+ Years in Eastern Oregon
We’ve been supporting homes and businesses across Umatilla County and the surrounding region for nearly two decades.
How It Works
1. Free Assessment
We review your computers, servers, network, and security to see where you stand and what you need.
2. Onboarding
We install our monitoring and protection tools, clean up any issues we find, and document your environment.
3. Ongoing Care
We monitor, patch, protect, and support your systems every day — you get back to running your business.
Frequently Asked Questions
What is managed IT services?
Instead of paying for repairs after something breaks, you pay a flat monthly fee and we proactively monitor, maintain, and secure your technology. It’s like having your own IT department without the cost of a full-time hire.
What counts as a device?
Each workstation, laptop, or server we manage counts as one device. Network equipment monitoring is included with your plan.
Can you work with the network and equipment we already have?
Yes. During your free assessment we’ll review your existing setup and let you know if anything needs attention before onboarding.
We already have an IT person. Can you still help?
Absolutely. We can handle monitoring, patching, and security in the background so your in-house staff can focus on bigger projects.
Do you still offer one-time repairs?
Yes. We continue to offer per-incident IT service for customers who aren’t ready for a monthly plan. See our IT Services page for more.
Ready to Take IT Off Your Plate?
Schedule a free, no-obligation IT assessment. We’ll show you where your business stands and recommend the right plan.